For window and door makers
Repair the frame in place, not back at the factory.
We help window and door suppliers and fabricators address transport damage, installation marks and finish issues after frames are fitted. Onsite repair can avoid a remake or reinstall where the frame and damage are suitable for recoating.
Trade support
Close out frame damage onsite
Send the defect details and photos so we can assess the affected frames, finish and access before proposing a scope.
Transport and handling marks
Scratches, chips and scuffs can appear during delivery, unloading or installation. We inspect whether a local repair or a larger frame recoat is needed for a consistent result.
Warranty-related finish concerns
When a finish issue is raised after installation, we can assess the coating and discuss an onsite repair route. Supplier warranty requirements should be checked before coating work proceeds.
Colour match against installed work
We compare the existing finish and reference details at the property. Ageing, exposure and batch variation can affect the match, so sampling may be appropriate.
Keep the installed unit
Where frames are sound and accessible, coating in place may avoid removal, transport and reinstallation. We will flag cases where damage or condition calls for another approach.
Separate coating from hardware issues
A finish repair will not correct alignment, drainage or operating problems. Identify these separately in the reported defect so the appropriate trade can address function while we assess the coating.
Work under your process
A flexible service for your customer
We coordinate with your team on the scope, customer communication and site access so the repair fits the original supply relationship.
White-label by arrangement
We can attend under your company’s name by arrangement. Agree the customer contact, presentation and reporting expectations with us before booking.
Define responsibility
Share the original finish details, issue history and any warranty conditions. We clarify what is included in our coating scope and what remains a supplier or installer matter.
Plan around occupied homes
We arrange access with the owner or site contact and protect nearby glass, seals and surfaces. Work sequencing depends on the number of frames and access.
Record the repair
A clear scope can identify each frame, the observed damage and the agreed finish. Photos and reference information help the assessment, but do not replace an onsite review.
Share technical references
Provide colour codes, finish descriptions, product details and delivery or installation history where available. These references help us understand the original specification, although the installed surface remains the key comparison.
Assess the repair
When is onsite repair suitable?
Onsite repair is suitable when the frame can be prepared and coated safely without compromising its function.
Check frame condition
We consider substrate, coating adhesion, corrosion, deformation and the extent of damage. Structural or operational faults need appropriate repair beyond a paint finish.
Consider the visible area
A small touch-up may stand out against a larger face. We discuss whether recoating a whole frame or section is more appropriate for a uniform appearance.
Agree the finish and limits
Existing colour and gloss, exposure and lighting all affect the result. Our written scope sets out the planned treatment and any limits identified during assessment.
Consider the site setting
A repair may be exposed to weather, nearby residents or active construction. We review the working area and protection needs, then agree practical access and sequencing with your nominated contact.
Compliance
Clear trade coordination
We can confirm the work area, scope and site requirements with your nominated contact before attending.
SWMS & insurance certificates available on request
Recent projects
Work we've delivered
Questions
Window suppliers & fabricators: your questions answered
Can you attend under our company name?
Yes, by arrangement. Confirm the customer contact and how the visit should be presented before the booking is made.
Can you repair transport damage without removing the frame?
Often, if the frame is installed, accessible and suitable for recoating. We inspect the damage and condition first.
Can you match our supplied colour?
We use the available colour reference and compare it with the installed finish. Exposure and batch variation can affect the result, so a sample may help.
Will the repair affect our warranty?
Warranty conditions differ by supplier and product. Check the relevant terms with your team before authorising coating work.
Can you repair just a chip?
We assess whether a small repair will blend. In some cases a wider frame area needs recoating for a more consistent finish.
Related
Services for your project
Don't replace it. Electrocoat it.
Free onsite quote, no obligation, across Sydney, Melbourne, Brisbane & the Gold Coast. Send a few photos and we'll tell you what it takes.