Who we are
Electrocoat is an Australian on-site electrostatic painting business (ABN 39 688 713 457). We're based in Sydney and service NSW, QLD and VIC.
We handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. This policy explains what we collect, why, and what you can do about it.
What we collect
When you deal with us, we may collect:
- Your name, mobile number and email address
- Your suburb or address
- Details and photos of the job you send us
- Messages you send us
- Basic technical data when you browse this website, such as your IP address, device and browser, pages viewed and how you found us
How we collect it
We collect information through:
- Quote and contact forms on this website
- Phone calls
- Instagram and other social media messages
- Cookies and analytics on this website
Why we use it
We use your information to:
- Respond to enquiries
- Prepare quotes
- Colour-match and plan your job
- Schedule and complete work
- Invoicing and customer service
- Improve our website and advertising
Cookies, analytics and advertising
We may use Google Analytics, Google Ads and Meta (Facebook and Instagram) conversion tracking and remarketing. These services use cookies to understand how people find and use our site, and to show our ads to people who have visited it.
You can control or delete cookies in your browser settings. You can also manage Google's ad personalisation at adssettings.google.com and opt out of Google Analytics at tools.google.com/dlpage/gaoptout.
Call tracking
Calls to numbers shown on our website or in our ads may be routed through a call-tracking service and may be recorded for quality and training purposes.
Who we share it with
We only share personal information with service providers that help us run the business, such as website hosting, form handling, analytics and advertising platforms, call tracking, accounting software and our marketing agency. We also share information where required by law.
We don't sell personal information.
Overseas storage
Some of our service providers, such as Google and Meta, may store data outside Australia, including in the USA.
Security and retention
We take reasonable steps to protect your personal information from misuse, loss and unauthorised access. We keep it only as long as needed for the purposes above, or as required by law.
Access and correction
You can ask to see or correct the personal information we hold about you. Phone 0401 180 734, email electrocoataus@gmail.com, or message us on Instagram @electrocoat.
Complaints
Contact us first and we'll do our best to sort it out. Phone 0401 180 734, email electrocoataus@gmail.com, or message us on Instagram @electrocoat.
If we haven't resolved your complaint within 30 days, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.
Changes to this policy
We may update this policy from time to time. The current version is always on this page, with the date it was last updated shown at the top.
Don't replace it. Electrocoat it.
Free onsite quote, no obligation, across Sydney, Melbourne, Brisbane & the Gold Coast. Send a few photos and we'll tell you what it takes.